Payment Information
Prices for City Tour
Prices for payments in cash or some method without fees.
Check fees for international transfers.
Private service:
R$125 per person (minimun 2 people).
In group:
From R$75 per person (up to 2 people to open groups).
Check special conditions with our online service.
What’s Included:
Local guide;
Adventure insurance;
First aid kit.
What’s Not Included:
Any items not specified in the “What’s Included” section.
Picnic/Lunch;
Transfers;
Medical evacuation;
Accommodation and meals before and after the activity.
Tips for additional services (photography and additional assistance during the tour).
PAYMENT METHODS:
To complete your reservation, an upfront payment of 50% is required, which can be made through bank transfer, bank deposit, or boleto (Brazilian payment method). For credit card payments, there is an additional 6% charge, and you can pay in up to 12 installments, depending on the rates of PagSeguro, Mercado Pago, and similar services. The remaining 50% must be paid upon check-in in cash or via bank transfer up to 2 business days before the trekking.
*It’s imperative to send the payment receipt with the confirmation of the dates, full name, and CPF (Brazilian tax ID) of the participant(s).
Cancellation Policy
Cancellation Conditions: In the event of passenger-initiated cancellation, in accordance with Embratur Normative Deliberation No. 161 of August 9, 1985, MAMUT TREKKING will make refunds according to the conditions below:
We reserve the right to change the planned itinerary whenever weather conditions are unfavorable for the safety of participants.
There will be no cancellation due to bad weather, and the tour will be conducted even in the case of rain or cloudy weather, except in the event of force majeure.
In the case of cancellation by the consumer, refunds will be made according to Embratur Normative Deliberation No. 161 of August 9, 1985, under the following conditions:
The customer can provide a substitute.
The customer can keep the amount as credit to participate on another date.
If neither of the above options is viable, the following percentage deductions will be applied to the total paid:
Cancellation with 30 days or more in advance: 90% of the total amount paid.
Cancellation with 21 to 29 days in advance: 80% of the total amount paid.
Cancellation with 7 to 20 days in advance: 50% of the total amount paid.
Cancellation with less than 7 days in advance: No refund.
Cancellations during packages: No reimbursement.
Change in Itinerary: Verify with the agency the conditions.
Participation and Reservation Fee: Once the reservation is confirmed, a penalty of 10% of the value of this itinerary will be charged in the event of a no-show. No-Show is defined as not showing up on the date, time, and location specified for boarding, resulting in the total loss of the amount paid. Passengers who, of their own free will, disengage from the group during the trip or change the contracted accommodation will assume any and all expenses resulting from this decision, with no right to reimbursement.
No-Show: Failure to appear on the date, time, and location specified for boarding will be considered a no-show, resulting in the total loss of the amount paid. Passengers who, of their own free will, disengage from the group during the trip or change the contracted accommodation will assume any and all expenses resulting from this decision, with no right to reimbursement.
TOUR TRANSFER POLICY
Our agency works with a wide network of partners to provide the best experience for our clients. In cases where tours are transferred to other operators, please note that prices may vary depending on several factors, such as the number of participants, the type of tour, and the necessary infrastructure for its execution. The price of a transferred tour may be equivalent to the standard rate or adjusted up or down, depending on the conditions negotiated between our agency and the partners responsible for carrying out the activity.
By booking a tour with us, the client acknowledges and agrees that, in the event of a transfer, the service execution will be under the responsibility of the designated operator. We clarify that our role is to mediate and ensure the fulfillment of the contracted services; however, specific conditions and prices may be adjusted according to the circumstances of the transfer. We are not responsible for any price differences identified after booking, as these adjustments reflect the operational dynamics necessary to maintain the quality of the tour.
