Checklist
What should I bring to Águas Claras?
Items marked with * are mandatory.
Water (1,5lt per person)*;
Hiking shoes/boots*;
Lightweight clothes for hiking*;
Swimwear*;
Hat/cap*;
Sunscreen*;
Personal medications*;
Identification documents*;
Snacks or fruits to eat outside of mealtime*;
Backpack for personal belongings.*
During reservation and check-in, we will verify the necessary items. Lack of mandatory items will prevent participation in the activity. For more information and alternatives, contact our customer service.
Payment Information
Prices for Águas Claras
Prices for payments in cash or some method without fees.
Check fees for international transfers.
Private service:
R$360 per person (minimun 2 people).
In group:
From R$340 per person (up to 2 people to open groups).
Check special conditions with our online service.
What’s Included:
Mountain Guide with WAFA (Wilderness Advanced First Aid) training and bilingual proficiency (check to availability);
Spot X Satellite Tracker (subject to availability);
Adventure insurance;
1 picnic (inform your food restrictions);
First aid kit.
What’s Not Included:
Any items not specified in the “What’s Included” section.
Personal porter services.
Extra beverages.
Personal equipment.
Medical evacuation.
Additional personal porters.
Accommodation and meals before and after the activity.
Tips for additional services (photography and additional assistance during the tour).
PAYMENT METHODS:
To complete your reservation, an upfront payment of 50% is required, which can be made through bank transfer, bank deposit, or boleto (Brazilian payment method). For credit card payments, there is an additional 6% charge, and you can pay in up to 12 installments, depending on the rates of PagSeguro, Mercado Pago, and similar services. The remaining 50% must be paid upon check-in in cash or via bank transfer up to 2 business days before the trekking.
*It’s imperative to send the payment receipt with the confirmation of the dates, full name, and CPF (Brazilian tax ID) of the participant(s).
Cancellation Policy
Cancellation Conditions: In the event of passenger-initiated cancellation, in accordance with Embratur Normative Deliberation No. 161 of August 9, 1985, MAMUT TREKKING will make refunds according to the conditions below:
We reserve the right to change the planned itinerary whenever weather conditions are unfavorable for the safety of participants.
There will be no cancellation due to bad weather, and the tour will be conducted even in the case of rain or cloudy weather, except in the event of force majeure.
In the case of cancellation by the consumer, refunds will be made according to Embratur Normative Deliberation No. 161 of August 9, 1985, under the following conditions:
The customer can provide a substitute.
The customer can keep the amount as credit to participate on another date.
If neither of the above options is viable, the following percentage deductions will be applied to the total paid:
Cancellation with 30 days or more in advance: 90% of the total amount paid.
Cancellation with 21 to 29 days in advance: 80% of the total amount paid.
Cancellation with 7 to 20 days in advance: 50% of the total amount paid.
Cancellation with less than 7 days in advance: No refund.
Cancellations during packages: No reimbursement.
Change in Itinerary: Verify with the agency the conditions.
Participation and Reservation Fee: Once the reservation is confirmed, a penalty of 10% of the value of this itinerary will be charged in the event of a no-show. No-Show is defined as not showing up on the date, time, and location specified for boarding, resulting in the total loss of the amount paid. Passengers who, of their own free will, disengage from the group during the trip or change the contracted accommodation will assume any and all expenses resulting from this decision, with no right to reimbursement.
No-Show: Failure to appear on the date, time, and location specified for boarding will be considered a no-show, resulting in the total loss of the amount paid. Passengers who, of their own free will, disengage from the group during the trip or change the contracted accommodation will assume any and all expenses resulting from this decision, with no right to reimbursement.
Safety at Águas Claras
Your safety, comfort, and enjoyment are our priorities. That’s why we rely on guides trained in Pre-Hospital Care (PHC) and Minimum Conduct Competencies (CMC) courses according to ABNT standards, with some guides also certified in WAFA. All guides are equipped with first-aid kits for remote areas and bring extensive mountain experience.
However, please note that this is not a 100% risk-free activity. Despite all precautions, preventative measures, and responsibilities we undertake, unforeseen events and accidents can happen. Like nearly all adventure activities in natural environments, there is an element of risk (venomous animals, falls with fractures and abrasions, storms, flooding, general accidents, etc.). The chosen trip takes place in wilderness locations, where rescue procedures may take time (and may take more than 5 hours to begin, a service not included in our reservation). Mechanical issues with the transport vehicle may also cause delays or alterations to the trip.
